Privacy Policy

We use personal information for purposes connected with operating the website, providing casino services and meeting our responsibilities to players. The main purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, transactions and other account activity.
• Checking identity, age, account information and eligibility where required.
• Detecting and preventing fraud, money laundering, abuse, collusion, multiple-account activity and other suspicious or unauthorised behaviour.
• Protecting the security, availability and integrity of the website, our systems and player accounts.
• Providing customer support, responding to enquiries and managing complaints or requests.
• Sending important service communications about your account, transactions, security, changes to our services or this Privacy Policy.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
• Understanding website use, testing features, improving performance and developing a more reliable player experience.
• Meeting applicable legal, regulatory, tax, accounting, compliance and responsible gambling obligations.

We may use information where it is necessary to provide a service you have requested, to protect our legitimate operational and security interests, to comply with an applicable obligation, or where you have given consent. If consent is used as the basis for a particular activity, you can withdraw that consent as described below. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

Information shared with others

We may share relevant information with service providers that help us operate the website and manage accounts. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, security, customer support, communications, analytics or professional services. They are expected to handle information appropriately and only for the services they provide.

Information may also be shared where necessary to comply with legal or official requests, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce our terms, or support a business transfer. We do not use this Privacy Policy to promise that information will never be shared; however, sharing is intended to be limited to what is reasonably required for the relevant purpose.

Depending on the privacy laws that apply to you, you may have rights relating to the personal information we hold about you. These rights can be subject to identity checks, legal exceptions, technical limitations or other applicable requirements. We may need to ask for information to confirm that a request relates to the correct account before taking action.

• Access your personal information and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information, where deletion is available and we are not required or permitted to retain the information.
• Withdraw consent to marketing communications or other processing that relies on your consent.
• Object to or request restriction of certain processing, where those rights apply.
• Request a copy of certain information in a commonly used format, where this right applies.
• Make a privacy complaint or ask for an explanation if you are not satisfied with how a request has been handled.

How to make a request

To exercise your rights, ask a privacy question, request access, request correction or deletion, or withdraw consent to marketing, email support@allstarscasino.online. Please describe your request clearly and include enough information for us to identify the relevant account or records. For your protection, we may ask you to verify your identity before releasing information or changing account details.

You can usually stop promotional emails by using the unsubscribe option included in the message. Choosing not to receive marketing will not stop essential service communications, such as account, security, transaction or support messages. Closing an account also does not automatically remove records that must be retained for legal, security or dispute-related reasons.